Fossil

Fossil is a design, development, marketing and distribution company, known mainly for its extensive line of fashion watches. Fossil also offers complementary lines of small leather goods, belts, handbags, sunglasses, jewelry and apparel. Its products are sold in department stores and specialty retail stores in over 90 countries around the world as well as on its e-commerce website.

Customer Need

Expanding its headquarters, experiencing a steady stream of new store openings - more than 30 a year in North America alone - and continuously building its manufacturing and distribution operations, Fossil, Inc. needed a scalable, highly reliable converged data and voice network to support its mission-critical applications and accommodate rapid growth.

Avaya Solution

A dual-core Avaya Ethernet Routing solution at headquarters
Converged voice and data networking with Avaya Business Communication Manager and Communication Server 1000 , as well as Avaya Multiservice Switch and Multiservice Access Switch at retail sites
Avaya Contact Center solution for customer support.

Results & Benefits

Mission-critical network reliability
Rapid, cost-effective deployment
Network administration and maintenance made simple
Improved customer service and support

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2239 or 877 530 4448 for more immediate help and advice.